Frequently Asked Question
1. How long does shipping take?
Shipping within the United States typically takes 7–14 business days.
For international orders, please allow 14–31 business days, depending on your location and customs processing times.
2. Do you offer order tracking?
Yes! Once your order is processed and shipped, tracking information will be uploaded as soon as possible. You can check your tracking status on our Track Your Order page using your order number or tracking ID.
3. Do you accept returns?
Absolutely. We offer a 30-day return window starting from the day your order is delivered. Items must be unused and in their original condition and packaging. Please visit our Returns & Refunds page or contact support to initiate a return.
4. How can I contact GenEra for help?
Our customer support team is available to assist you via email at Beautiofficial@gmail.com or through our Contact Us form. We aim to respond within 24–48 hours.
5. What if my item arrives damaged or defective?
We sincerely apologize for any inconvenience. If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and your order number. We’ll send a replacement or offer a refund promptly.
6. Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of being placed. After that, we begin processing and preparing your shipment. If you need to make a change, please reach out to us as soon as possible.
7. Do you ship internationally?
Yes! We proudly ship worldwide. Delivery times for international orders range from 14–31 business days depending on location and local customs regulations.
8. Do I have to pay customs or import taxes?
International customers are responsible for any applicable customs fees, duties, or taxes that may be imposed by their local government. These fees are not included in your purchase price or shipping cost.
9. What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, and select digital wallets like Apple Pay and Google Pay.
10. Is my personal and payment information secure?
Yes. Our website uses SSL encryption and secure payment gateways to ensure your information is fully protected at checkout.